Bank of Baroda, Bob, Public Sector Banks In India

Bank of Baroda started its operation in the year 1908 in Baroda though its Corporate Centre is in Mumbai now. Its mission is "to be a top ranking National Bank of International Standards committed to augment stake holders' value through concern, care and competence".

Bank of Baroda Branches

No. of branches in India	2700
No. of computerised branches	2176
No. of branches connected with leased lines	450
No. of branches operating e-payment product	340 in 53 centres
No. of branches serving BOBCASHREACH	58 in 53 centres for corporates
Tele-Banking, PC-Banking and Any Branch Banking services	291 in following 7 cities Chennai Bangalore Hyderabad Pune Mumbai Ahmedabad Delhi
SMS and WAP based mobile banking services	423 branches
Inter bank electronic transfer funds (ETF)	206 branches

ATM / Debit Card services of Bank of Baroda

No. of branches with ATMs	:	250
No. of networked ATMs	:	219
No. of VISA ATMs in India for use	:	15,000
No. of VISA ATMs around the world for use	:	8,50,000
No. of POS in India for card acceptance	:	1,00,000
No. of POS terminals globally	:	13 million
No. of Debit Cards customers	:	Approximately 3 lakhs

Take Note : Bank of Baroda has joined National Financial Switch (NFS) of Institute of Development and Research in Banking Technology (IDRBT) to enable customers to use ATMs of other Banks, connected to NFS, at a lower cost. It also allows Master Card and VISA card holders to use its ATMs.

BOBCASHSEARCH

A product by Bank of Baroda to enable electronic transfers/ cash remittances at designated branch through specialised networm. The facility makes available funds or credits in the customers account on the same day.

Bank of Baroda's Equity

Bank of Baroda returned the Govt. Capital of Rs 381 crores in December 1996 and became one of the early birds to tap the equity market. Today its equity capital is Rs 294 crores of which one third is held by non-Govt. Investorsa like employees, retail investors, bank & financial institutions, the FIIs and OCBs, Mutual Funds and some insurance companies.

The Bank has set up an Investors Services Department at its Head Office. The address and other details as follows:

The Company Secretary
Bank of Baroda
Investor's Service Department
Suraj Plaza I, 4th Floor,
Sayajigunj, Baroda.
Tel : 0265-2362225 (Direct)
0265-2361852 Ext : 262
Fax : 0265 - 2362914
E-Mail : companysecretary@bankofbaroda.com

Bank of Baroda Deposit Services

Bank of Baroda has three deposit scheme. They are as follows:

Fixed Deposits
Current Deposits
Savings Deposits

Bank of Baroda Loans

Bank of Baroda has the following bouquet of loan solutions for its customers diverse requirements.

Housing Loan
Home Improving Loan
Education Loan
Car Loan
Two Wheeler Loan
Consumer Durables Loan
Personal Computers Loan
Personal Loan
Marriage Loan
Festival Loan
Advance Against Securities
Overdraft Against Property
Loan to Pensioners
Loan to Defence Pensioners
Professional Loan
Traders Loan
Loan Against Rent Receivables

Bank of Baroda Key Services

Apart from the different types of Loan Solutions, Deposits, Credit and Debit Cards, Bank of Baroda also offers other services to make financial dealings easy and convenient for customers. They are as follows:

Remittances (Baroda Money Express)
Collection Services
ECS (Electronic Clearing Services)
Government Business (PPF, DSRGE, Tax Collections and Savings Bonds)

Bank of Baroda NRI/OCB services

The NRIs/OCBs are granted the following facilities by Bank of Baroda

Maintenance of Bank accounts in India
Investments in securities/shares of, and deposits with, Indian firms/companies.
Invetsments in immovable properties in India.

BoB Credit Card Customer Relation

A successful business depends upon long lasting relationship with customers. Bank of Baroda has setup a separate Customer Grievances and Redressal Cell to take care of its customers enquiries, queries and complaints.

24 Hours Helpline
+91 22-2202 0728

Direct Reach to CRM Cell
Asst. Vice President, CRM
Bobcards Ltd, Corporate Office
Ph. : 022-2288 5237, 9323194487
Fax. : 022-22027780
Toll Free No.:1600 225 110 (from Mumbai only)

e-Mail Support
crm@bobcards.com

Complaint Mechanism

If the complaints remain unattended for more than 3 days.	Send Email to svp@bobcards.com
If the complaints remain unattended for more than 7 days.	Send Email to evp@bobcards.com
If the complaints remain unattended for more than 15 days.	Send Email to md@bobcards.com

Colaba Office
Bobcards Limited ,
"Esperanca", Ground Floor,
Colaba, Mumbai - 400001.
Email: colaba@bobcards.com
Tel. : 022-2204 7184

Aurangabad Office
C/o. Bank of Baroda
P.B. No. 40,
Paithan Gate, Tilak Road,
Aurangabad-431 001.
Email: aurangabad@bobcards.com
Tel. : 0240-233 7129
0240-232 5228

Varanasi Office
C/o Bank of Baroda,
D 14/3 Tedhineem,
Dasawamedh Road, Godowlia,
Varanasi - 221 001
Email: varanasi@bobcards.com
Tel. : 0542-239 3639
0542-232 7552

Bank of Baroda addresses

Corporate Centre
Bank Of Baroda
Baroda Corporate Centre,
Plot No - C-26, G - Block,
Bandra - Kurla Complex,
Bandra (East),
Mumbai-400051
Phone :(022) 5698 5000- 04
Fax :(022) 2652 3500

Head Office
Bank of Baroda
Suraj Plaza-1, Sayaji Ganj,
Baroda-390005
Phone : (0265) 236 1852 (10lines)
Fax : (0265) 236 2395, 236 1824, 236 1806

Bank of Baroda
Baroda House, P.B. No.506, Mandavi,
Baroda-396006
Phone : (0265) 256 3932,256 1076
Fax : (0265) 256 2445

e-Mail for customer service
customerservice@bankofbaroda.com

Website

www.bankofbaroda.com